Had been to Chand Palace on Centennial Ave in the Shop Rite complex (opposite to Walmart) last night and here's the review.
Ambience: 7/10
Food: 8/10
Service: 4/10
Verdict: Go there only if interested in a very good upscale Vegetarian Buffet as they have it for both Lunch & Dinner, 15% flat service charge.
Details:
The best part is that this is a very conveniently located purely vegetarian restaurant!
The Buffet menu had a lot of variety of items but we were more interested in a few of the other items that they make but are not a part of the Buffet, so we went in for "a la carte".
The food is absolutely awesome - we have tried Sheekh Kabab, Chilli Paneer, Paneer Vindaloo, Veg Vindaloo, various Kulchas, etc. Only gripe was that this is the first time I saw Veg Kadai being made in a sweet sauce!
Ambience is pretty good but tends to get very noisy as the desi crowds start to fill in. The location is also very good but tends to get crowded due to the adjoining Shop Rite, however there is ample free parking.
The staff generally encourages patrons to go in for the Buffet as they have buffet for Lunch as well as Dinner. Patrons wishing to go for "a la carte" are frowned upon and the resistance / displeasure is clearly visible.
Seating was very fast but the rest of the service was non-existent as the waiters were busing tending to the Buffet related tasks. I had to ask for the complimentary starter "Roasted Papads"; it took well over 15 minutes to get the starters. Even though I had requested a Roti & Raita first so that my child was feeling hungry, it came just a minute before the starters - how long does it take to get this almost ready item???
The waiter kept spilling water, spoon, serving spoon, etc. and I had to ask for a new serving spoon - but no apologies were offered! One waiter took the order and another fulfilled it & was unaware of what he was getting for us. When asked the names of the items he asked us what we had ordered and then pointed them out! He also missed a few items & when we reminded him after a reasonable amount of time, he just shrugged and then got it!
On the other hand, the patrons taking Buffet were being served almost instantaneously and being taken very good care of.
The prices are quite on the higher side in spite of the high quality & tasty food. A gratuity of "15%" is automatically added to the bill whether you want to pay that or not. Also there is a minimum of $7.50 charge per person in case of "a la carte" orders.
For "a la carte", service was absolutley not present and not worthy of even 5% but for the Buffet it was more than worth the 15% they charge automatically.
So, next time when you plan to go to Chand Palace, ensure that you are really very hungry & then go for their Vegetarian Buffet for Lunch or Dinner.
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